Given the nature of the products, we do not provide refunds.

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We only replace items if they are defective or damaged.  If your item is delivered to you damaged or defective, please contact us at info@hisandher2scents.com with a photo(s) and an explanation of the damaged/defective item and packaging within 48 hours of receipt. We will not replace items because a customer does not like the scent; however we will take into consideration any feedback in order to be better accommodating the next time an order is placed.

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We are not responsible for lost items.